Complaint

I spoke to Capitec customer service to let them know that money was taken from my account. I told them that I could not access my banking app when I tried in the day so the representative logged into my app and advised of all the transactions and I have advised them which ones was me and which ones I don't agree with the representative then passed me over to the ***** team and I explained to them and they asked me questions if I did a SIM swop or used another phone to use my banking app and they gave me a reference number for a case to provide my bank. I then went to the bank with an affidavit to state what happened they said that who now is saying I need to go back and open a case. People are doing the ***** but it seems like we are the ones that get treated like we did it. I just want my money to be returned we work very hard for it