BG
Boniswa G
1 reviews | Active since Sept 2020
28 Sept 2020, 20:16
Complaint
Hi my name is Boniswa am capitec client on the 21/09/2020 I disputed or reversed the capfin loan at the branch but the money was never reversed into my account but it shows to their system that is was reversed but when I inquire about they always tell me that they can't assist me they are still busy with investigations offwhich don't know what to do now
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
29 Sept 2020, 09:53I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Sept 2020, 09:53
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
BG
Boniswa G's updateReviewer Update
29 Sept 2020, 14:32 am very upset with with how Capitec is handling my complaint it's almost like they not willing to assist their clients,they are making their problem my problem, yesterday day I was told to request the statement from capfin as a proof that I reversed the debit order after I did that now they are telling me that they are busy with the Investigation...what investigation? Why is that they can't payback the money into my account because it's not my fault that they had technical problems...I really fail to andastand...
BG
Boniswa G's update29 Sept 2020, 14:32
Reviewer Update
am very upset with with how Capitec is handling my complaint it's almost like they not willing to assist their clients,they are making their problem my problem, yesterday day I was told to request the statement from capfin as a proof that I reversed the debit order after I did that now they are telling me that they are busy with the Investigation...what investigation? Why is that they can't payback the money into my account because it's not my fault that they had technical problems...I really fail to andastand...
BG
Boniswa G's updateReviewer Update
29 Sept 2020, 14:39You save your money account because you don't wanna get ****** now if you get ****** by the bank then what do you do...I requested the complaint contact numbers since they are showing no interest on my complaint...
BG
Boniswa G's update29 Sept 2020, 14:39
Reviewer Update
You save your money account because you don't wanna get ****** now if you get ****** by the bank then what do you do...I requested the complaint contact numbers since they are showing no interest on my complaint...