Complaint

After i wrote a complaint the following day Capitec called me to explain to me that my policy lapsed but they are going to call back again. Yesterday the 7th Dec they called me telling me the same stories I've been hearing, and this time around I was told that messages were sent telling me that I have missed premiums that was August, September they wrote again saying my account has lapsed. I then asked them how come head office sees the SMS'es but the branches cant see them but it is the same company, Abegail responded and said that the branches cant see the them only the head sees everything. I asked for proof, all I received was an excel spreadsheet and highlighted dates of these messages. All I wanted was a soft copy. Again Clause 6 on terms and conditions under premium says: 61.Any outstanding/arrears premiums will be deducted from any benefit payable before the payment is made. 6.2 We will review ylthe premium, terms and benefits of the policy annually and should the monthly premium not be sufficient to maintain the policy, the premiums will be increased. (Never happened) Only after the 72hrs after claiming they asked for a bank statement, and after 5 days of submitting the bank statement I was told my policy lapsed. There is no truth here they are just covering the person at fault and going against their terms and conditions, I will not allow it.