YM
Yvonne M
1 reviews | Active since Nov 2014
19 Nov 2020, 13:14
Complaint
Money was deposited into my Capitec account on 15/11/2020. The machine failed to count the money and as a result no receipt came out of the machine. A reference number ***7 was provided and we were told in 24hours the deposited money will be in the account. 4 days letter no acknowledge and I have been calling but no one is willing to assist as it is not their problem that the machine failed to do its work as a result I must suffer.
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Capitec Bank's replyOfficial
19 Nov 2020, 13:18Good day Yvonne
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Nov 2020, 13:18
Official
Good day Yvonne
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank