MM
Monica M
1 reviews | Active since Dec 2016
04 Apr 2020, 23:25
Complaint
On the 1st April 2020 i sent an email to *** querying amount debited from my acc and how to increase my monthly payments and to this day no one has responded to my email
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
06 Apr 2020, 10:24Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Apr 2020, 10:24
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
MM
Monica M's updateReviewer Update
06 Apr 2020, 10:30"within the next five working days"? You joking right?
MM
Monica M's update06 Apr 2020, 10:30
Reviewer Update
"within the next five working days"? You joking right?