Complaint

<p>On the 7nth of Dec at 14:00 I went to the Benoni branch Princess ave, I made an arrangement for them not to debit the normal instalment as have lost my job. I spoke to Abongile in the branch who was assisting me with the process. Sinethemba from head office confirmed that the arrangement has been made but to my suprise on the 17nth Dec they debited the full instalment. When I went to the branch after 2days they phoned the head office to my surprise the head office new nothing. I then requested for the branch manager by the name of Sibongile Ngoma to follow up on the matter she told me that they have requeted for an audio recording to confirm the conversation between Sinethemba & Abongile then I was promised by the branch manager I would get feedback within 48hrs i'm still waiting it's been a week now no one has contacted me or given me any feedback. I don't understand why should I be inconvenienced when I specifically explained the situation to them & they are suppose to do their job properly not make their incompetency my problem. I would like this to be sorted out before end of the week or I will take it a step further.</p>