1 reviews | Active since Nov 2016
complaint
<p>I've been banking with capitec for a while..but they sometimes inconvience there own clients..i have a loan with them that they deduct money from my account from 26 thats the agreement .my problem now is any money that reflects on my account they decide to take..and that was not the agreement..i hve called in before and they went back to agreement date..and this morning same thing happened ..en they telling me date is 24..i cant believe this bank and ive never delayed any of my payments with them but they are really fustrating..that one needs to call them everytime..first time they reverse it en what makes it different today coz thats not the agreed date..Lunga Bhoxa assisted this mrng
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Nomagugu
I refer to your post regarding the early debit order on your loan account and our telephonic conversation, I am glad that I was able to assist you.
Please accept my sincere apology for any inconvenience and frustration the matter may have caused you. Please bear in mind the information I provided you with as we still have a long business relationship ahead.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Nomagugu
I refer to your post regarding the early debit order on your loan account and our telephonic conversation, I am glad that I was able to assist you.
Please accept my sincere apology for any inconvenience and frustration the matter may have caused you. Please bear in mind the information I provided you with as we still have a long business relationship ahead.
Thank you for choosing Capitec Bank as your bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank