cK
cheryl K

1 reviews | Active since Oct 2015

30 May 2016, 13:58

complaint

<p> </p> <p>I am very unhappy with capitec bank as i went in on sunday morning to cresta branch to change my visical address i was told to bring in proof of residense.</p> <p>i was not told that my proof of residense had to be certified by the police station the chap that helped me was not friendly and he was late for work he gave me and my husband the attitude that it was too much had work.</p> <p>The first time i app**** for a bank account i brought my lease in which was not the ariginal copy as the owner keeps the aridginal copy.</p> <p> </p> <p>Thank you </p> <p>cheryl kirk</p> <p>***</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply31 May 2016, 08:16
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank