COMPLAINT

HI MY NAME IS EDWARD. ON 28 AUGUST 2015 MONEY WAS TRANSFERRED FROM MY ACCOUNT USING TELEPHONE BANKING. THE MATTER WAS REPORTED AT CAPITEC ATTERIDGEVILLE , OF I WAS TOLD IT WILL TAKE 11 DAYS FOR THE MATTER TO BE INVERSTIGATED. I ALSO OPENED A CASE AT THE ATTERIGEVILLE POLICE STATION CASE NO : 638/8/2015. ON 1 SEPTEMBER I RECEIVED A CALL FROM AN INVESTIGATING OFFICER BY THE NAME OF EVITON GORTHAM, VOICE LOG REF:1 SEP 15 AT 11H18. HE STATE THAT THE BANK IS NOT LIABLE . CAPITEC REF NO:***2. I FIND IT UNSETTLING AS BEING A CAPITEC CLIENT YOU CAN ONLY TRANSFER FUNDS TO ANOTHER CAPITEC CLIENT, HENCE I BELIEVE IT WAS GOING TO BE EASY FOR THEM TO TRACE THE FUNDS. THE OTHER INFORMATION I ECEIVED IS THAT THE PERSON WHOM THE MONEY WAS TRANSFERRED INTO IS LUVO DYANTHI FROM KZN. I THEREFORE FIND DIFFICULT TO UNDERSTAND HOW IS IT POSSIBLE THAT THE BANK COULD NOT TRACE THIS PERSON AND RECOVER THE FUNDS AS HE/SHE IS THEIR CLIENT, OR FREEZE THE ACCOUNT UNTIL THIS MATTER WAS SORTED.