Complaint

This is my now my third time in branch the service there sucks. There is no one standing at the entrance to issue those tickets, so I came in went to the enquiries counter. When I got there he told me the system won't low him open it because I don't have a ticket no. Mind I have been waiting in the queue and he saw that I did not have a ticket no. Well I asked for the branch manager who did not even come to me, until I went to him to complain . He just looked at me and asked me what am I there to do. Is this the kind of service that Capitec gives. Actually I have been to several branches of Capitec the service they give is disgusting. Even the branch managers, who are suppose to be the 1st line of complaint.