Complaint

On the 26 Nov 2021 I have made an eft transfer payment to a wrong account which was nedbank, so a week after i realised that i have made a mistake and did the payment to a wrong account, i then went to walmer park branch to log a recall for the funds to be reversed back to my capitec account, i was told that i will be charged a fee of +-R160 wether the recall was successful or not i was then given a reference number and told to wait 7-14 working days then will receive an sms, on the 13 Dec 2021 i contacted the capitec customer care to do a follow up on my case i was told that my case was closed because capitec could not trace the payment i have made in my account i was so mad and angry of not being notified that my case is closed then i asked the consultant if capitec checked in all my other account i have with them under my main primary account she said no theh only checked on the main account, so told her that the payment was done on the flexible account so she told me that i must reopen a case and get a new reference number so had to start all over again, i have been with capitec for 12 years but their service when it comes to their clients poor and pathetic, its high time i move away from capitec and go to proper banks that care, ended up reporting this matter to the Ombudsman banks of south africa