Complaint

I would like to log an official complaint about the disgusting customer service I received. I reported an issue on the 18/03/2025 around 20:18. I was withdraw money (R300) from a Nedbank ATM but my card and money was not recovered from it. I called at the same time when this happened. I spoke with Gcinile, I explained what happened. I was then advised that an incident was raised and that my card was stopped. He told me that I should wait 24 hours for the money to return to my account and if it doesn’t, I should call back. I waited for the 24 hours to end and the money didn’t reflect back into my account. I then called on the 20/03/2025 where I was told that the issue was not logged at all. The person I spoke to on the 20th said that she has raised the issue and sent a reference number to me and that I should wait for feedback and that I will receive it within 30 days. I went to the Midway Crossing branch today to follow up on the issue because when I tried to check for an update on WhatsApp there was nothing. I was told today that the issue has been closed and asked why didn’t I visit a branch sooner, imagine😤🙄. I asked what was the feedback and I was told that it was just closed and no feedback was provided. The issue was reopened today and I was told to wait for another 30 days. I’m really not happy 😡 about the way my issue has been handled and if this is not resolved, I will contact the ombudsman for the BS service that I received. Once this issue is resolve I will be changing banks