complaint

on the 23rd of November 2018 at 19:18 I had called the capitec call center to stop mu minors accound and specifically told the agent that i was speaking to that it was the minor acc. The lady i was speaking to than told me that the acc had been stopped. however in the morning i woke up to money pit of the account anf this continued until there was no money available on the acc. This angered me and i went to the nearest branch which was Durban Gale to ask for assistance for i did not understand the reason money was coming out. When i got to the branch they then told me that the acc was not cloased instead it was my main acc that they closed. Then there were calls made from the branch to the head office and a lady by the name akeelah said i wont be refunded and she has no idea as to why i am not being refunded. She said she would listen to the recording of the conversation between me and the first agent i spoke to,however there was no feedback there after. After multiple attempts of calling and getting no feedback i decided to give them time and called again on the 7/12/2018 10:18 i spoke to a Sipho Ngwenya who said they will send the voice clips to eshowe, the branch i opened my acc in. I went to eshowe and spent the whole day waiting but no recordings.

i would like clarity on this matter. the following are the reference numbers i obtained from Capitec. # ********** 5 # ********** 4 # ********** 4 # ********** 6

my ID number is ********** 433081 my cellphone no. is ********** 192