Complaint

There are people that debit money from my account every month with different names. I reported the matter to Capitec Complaint Department and I was told that the third party promised to reverse the amount of money that they debited and I was told that some of the people Capitec can't get hold of them.

This problem is still continuing. I've send the complaint department numerous emails and no one is coming back to me. Many people are complaining about this kind of problem whereby an amount of less than R100 is being debited from their accounts and Capitec seems to be doing nothing about the problem.

I would like to know what do I need to do to get all my money back because when I reverse, there are charges that goes to Capitec for the reversal. This means Capitec is gaining for every debit of their inside job because I can't understand how possible will so many people debit money from someone's account without his consent, plus they still make money out of us when we reverse. The complaint department is for what when they has to ignore our complaints?