Complaint

On 31st of August I experienced an ATM ***** I was withdrawing money to go to work I entered a pin and the card didn't i decided to call Capitec call centre while the lady was me questions i recieved a massage stating that my money R3000 has been withdrawn from another ATM I asked the lady to block my card and she told me to wait for 8days for investigation I waited and I got call from Akona she asked me to explain what realy happened that day i explained to her and she asked me to take the phone that I used call them with to the branch I don't understand what's that for because they have all the records they need on their system I rely need my money I believe all the company's have insurance for disputes I mean I have been a customer for more than 8 years and now that I have problem they treating me like am nothing i have been waiting for their call as she said they have to investigate again