LM
Lelethu M

1 reviews | Active since Feb 2018

15 Feb 2018, 05:05

Complaint

Capitec Bank has allowed these people to take money out my account without my authorisation and afterwards they are not ****ing helping me. Instead I get a rude contact centre person by the name of Tabisa who just laughed at me when I am telling her that I did not authorise this

0
Replies (2)
Capitec Bank
Capitec Bank's reply15 Feb 2018, 10:24
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

LM
Lelethu M's update15 Feb 2018, 11:40
Reviewer Update
Good day Thank you very much for your prompt response and all of my money has been refunded to me. I am a happy customer again