Complaint

I would like to make a formal complaint regarding an issue with my Capitec account. Money in my account suddenly disappeared, and I reported the issue to Capitec immediately. I was told that someone would contact me afterwards, but I never received a call or any follow-up.This is very concerning because it involves my money, and I expected the matter to be investigated and resolved as soon as possible. I would like Capitec to urgently investigate what happened to my money, provide me with an explanation, and give me an update on my complaint.