Complaining regarding Funeral policy claim with Capitec

Hi my name is Zandiswa Princess Nqundwana, and I am writing to lodge a complaint regarding the handling of my funeral policy claim. On the 10th of November , my brother Bongani Nelson Mtekeli , tragically passed away . On the 15th of November I visited Capitec Bank to submit a claim for his burial under the funeral policy I held with them, however my efforts and submission of the necessary documentation the claim has not yet been processed. As a result I was forced to borrow money from money lenders to proceed with the burial arrangements for my brother. This delay in processing the claim has caused significant significant distress during an already difficult time. And Iam extremely dissatisfied with the service provided by Capitec Bank. I kindly request your urgent assistance in resolving this matter and ensure that the claim is processed promptly.