Complaining about Capitec Service

Well I was facing a problem financially, apparently my money from my bank account is nowhere to be found and every money that is being sent to my account appear on the statement but it doesn't appear on the available balance, I've called their customer service line and they told me to go to the nearest branch, I did that and when I got to the nearest branch they told me they can't see an issue so when I asked what happened to the money that was transferred to my account they didn't answer me...I went to Menlyn Branch by the way.