Complain to Capitec bank

Hello peter

I'm writing to dispute a ***** cash send transaction that went down in December. I sent money via the app, but I couldn't get the cash and it shows as 'redeemed' on my app. All I got was a receipt saying the voucher can't be redeemed 😒.

I went to the De aAr branch and they told me to wait, it'll bounce back. I called them too, got an incident number, and they said the same thing. But it's been time since December and I'm still waiting for my money 🙄.

Incident number :***

Can you please sort this out ASAP? I need my cash!

Thanks, [Angel Ndlovu]