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Onalenna K
1 reviews | Active since Oct 2021
17 Apr 2024, 07:47
Complain not attended to
Since I posted my complaint on the 5th of April, I was given a ref, and since I was told a complaint consultant will call me, Bandile, I never received a call from anyone till today, so I guess Capitec is saying that it's okay for their consultants to treat clients the way I was treated.
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Onalenna K's updateReviewer Update
17 Apr 2024, 08:11I even called their department and I spoke to the lady by the name of Nqobile, she took down my numbers and advised that she will let Bandile to call me as they were busy on another call but I still haven't received a call from Bandile. This is very concerning for a bank that has been rated good as the number one banking when it comes to client service
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Onalenna K's update17 Apr 2024, 08:11
Reviewer Update
I even called their department and I spoke to the lady by the name of Nqobile, she took down my numbers and advised that she will let Bandile to call me as they were busy on another call but I still haven't received a call from Bandile. This is very concerning for a bank that has been rated good as the number one banking when it comes to client service
Capitec Bank's replyOfficial
17 Apr 2024, 09:40Good day Onalenna
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Apr 2024, 09:40
Official
Good day Onalenna
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank