Complain MT Ntimane

Last week on the 23 March 2020 I had made arrangements with Capitec bank to pay my arrears for the loan I have with them .I had stated that I will make payment on the 15th April 2020 every month.To my surprise on the 29th March they deducted an amount of R2111 from my Capitec account with my concern in a very difficult times that we are facing with the covid- 19 stress and economy which not good but they continue to took my money even when I had made some arrangements with them to pay R700 every month until it's finished .when I contacted the Branch I was told that they reverse my money within 1- 2 hours but they didn't I tried to phone their call centre they send from pillar to post until I reach the collection department were was told that my money will reverse within 48 hours.imwaiting to see if this will happen otherwise I'm escalating to the banks ombudsman and any platform where I can expose them .