Complain

NEGLIGENCE STAFF AND MANAGEMENT

On 20/01/2022 I went to withdraw cash from the ATM at Voortrekker Road, Bellville using my Brothers Capitec Card which is linked to my Cell Phone number. *********x I inserted the card, Pin, and selected R350.00 withdrawal. The ATM started to make the sound of the cash but the cash didn't come out, next the ATM wrote on the screen that the transaction was successful. It was still making sound as if the cash would come out. I waited and nothing came out. I asked One of the people that were on the queue to call the Capitec Consultant. The Manager Elersu Blaaw came and I explained the situation and she said the ATM has a problem since the 19/01/2022 BUT WHY THERE WERE NO SIGNS TO WARN CLIENTS??? OUT OF 3 ATM THAT ARE THERE ONLY 1 ATM WAS WORKING AND BOTH ATM WERE NO SIGNS TO SAY THEY ARE OUT OF ORDER!!! I AM SO ****ED OFF AND FRUSTRATED BECAUSE SHE TOLD ME TO GO INSIDE THE BRANCH THEY WILL MAKE A CALL, WHEN I GET THE I HAD TO QUEUE. WHEN I GOT INTO BROGAN HEUGH SHE SAID SHE WON'T BE ABLE TO ASSIST ME BECAUSE THE CARD DOES NOT BELONG TO ME. SHE CHECKED THE NOTIFICATION WITHDRAWAL FROM MY PHONE AND SAW THAT MONEY IS ON - R350.00. SHE TOLD ME SHE WON'T ASSIST MY BROTHER MUST COME TO THE BRANCH. I EXPLAIN TO HE MY BROTHER IS STILL IN EASTERN CAPE AND I NEED THE CASH ASAP AS I HAVE AN EMERGENCY I EVEN TOLD HE THAT MY BROTHERS ID IS HERE AT WESTERN CAPE BUT STILL SHE TOLD ME NO. MY QUESTION IS WHY THE WERE NO SIGNS BECAUSE I AM NOT THE ONLY ONE WHO EXPERIENCE THAT BECAUSE THE LADY NEXT TO ME ALSO EXPERIENCE THE SAME THING????! I AM SO DISAPPOINTED AND ****ED OFF , I HAVE AN EMERGENCY BUT BECAUSE OF SILLY STAFF AND SILLY MANAGEMENT THAT DID NOT DO THEIR JOB PROPERLY TO ASK TECHNICIANS TO FIX ATM OR PUT A OUT OF ORDER SIGN NOW I AM STRANDED NOT EVEN KNOWING WHERE WILL I GET THIS CASH. CAPITEC COMPLICATED MY LIFE YOU JUST HAVE RUINED MY ENTIRE DAYYYYYYYYYY. PLEASE REVERSE THIS MONEY AND LOAD IT BACK TO THE ACCOUNT RATHER CZ THERE IS NO WAY HE CAN BE ASSISTED AT EASTERN CAPE BRANCH WITHOUT THE ID AND WE NEED THE MONEY AS IN NOW.

THE CAPITEC SERVICE AND NEGLIGENNCE SUCKS BECAUSE IF IT WAS STANDARD BANK THEY WOULD REVERSE THE FUNDS IMMEDIATELY WHILE STILL STANDING IN FRONT OF THE ATM.