Complain

I'm a really disappointed with level of service everytime I engage with a capitec agent, as well as unhappy with the number of out of service ATM's amongst our black communities. I feel like Capitec doesn't care for their client, as well as most staff members especially in townships. Most their staff memembers are rude and don't care about needs, or empathise with their clients during this trying times. I personally have a loan with Capitec, and paid up some without fail every month and settled 1, but now that I'm not working I made an arrangement for the little I can afford but getting enterrogated by agents for any cent that come to my account and not looking at my payment history as well as trying to understand that I'm unemployed but I'm trying and making an effort to pay as well ad live. I'm also not happy with the long quese, especially at Dobsonville branch. Last but not least I'd like to compliment Puleng at Dobsonville branch, she was friendly and helpful and answered my questions in a polite manner. I wish Puleng can be an example to other sraff members . I'm sad to say I will NOT recommend Capitec to anyone based on my experience for over 10 years, and definitely considering to move to another bank.