Complain

My mom passed on on Thursday we received documents Monday and made a claim for the burial .. 74 hour later on the day of the burial we were told that the claim is under review they had no sympathy first they told that they had a technical issue and that they will help us soon then they told us that because she died of natural causes they have to investigate before releasing funds now they telling us waiting period has not passed whennshe was added in over a year ago we are stuck with my moms corpse because we couldny pay the funeral parlor

Capitec promised me that as soon as 24 hours funds would be released its been 4 days and they havnt assisted or taken our pain or situation seriously.