Complain

I’m not impressed with Capitec bank due to online banking. Thr security is not up to standard. I received a online purchase on Saturday and it didn’t request any pin from me but it went throw my account. And this time I didn’t buy anything. I went to the bank to complain nd they’ve told me that if it’s a recurring online purchase they don’t request any authorisation from a member. Which I think it’s a **** and not fair. They then said I should replace my card for another additional R80 from my side. They in serious business and don’t care how we loose our money.