Complain

I'm here asking for a help . On Friday I deposit R3200 in capitec ATM Bethal Brach . I was on the process of depositing my money and I didn't put the money inside the ATM and confirm my details . When it was busy with the process the ATM rait erra on its screen while my money is inside the ATM. I ask for a help to the on of the consatent.they said they will investigate until now and I always check them each day but I don't get help . I'm asking you're help in this situation.