Complain about capitec

Dear sir/mdam

My name is Lungiswa Nkwenkwezi a client from capitec bank, I am writing this email with a complain. On the 16th of July 2024 I bought a product called BELLA ESSENCE online with amount of R877. 50 my aim was to open a business for myself because I am unemployed then my transaction went on pending for about three days.

I called the bank on Thursday on the 17th asking about this problem of pending transaction, they said I must wait for my Marchant to process my payment on their side there's nothing that they can do.

On the 19th of July which was Friday the bank was not working half of the day,they were off line, when they went online I realized that the transaction has been processed but when I call my merchant they said they didnt receive the money from the bank, i called the bank again asking them to solve this problem, in fact I wanted them to reverse the money for me they said I must wait for about 16 days then after 16 days I must call them again, then after 16 days I went straight to the bank, then when I get there they said they are still checking my case then I must wait for 2 weeks but after two days they called me telling me that, there's nothing they can do no one ****med me, so they can't reverse my money because i made the payment myself please help me I want my money back I'm not working, I am suffering that was my last money I had

The reason I send this email now it's because I didn't know where to complain up until my sister told me about this platform, please help me to get my money back, I attached proof of payment thank you.

LUNGISWA NKWENKWEZI ‪***‬

Sent from my HONOR phone