MPTM
Mosioa Patzozo Thato Mokoena
1 reviews | Active since Sept 2019
03 Feb 2020, 10:09
Complain
Most of this bank's branches have only 1 ATM and the bank has a lot of clients, management has to come up with a strategy to fix this! I have been in queues frm Friday with no change on the ATMs that I have been to. Deposits has to go back inside the branch and if a person wants to use an ATM for that, be my own will. Go back to your roots Capitec
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Capitec Bank's replyOfficial
03 Feb 2020, 15:32Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Feb 2020, 15:32
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank