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Charlotte M

1 reviews | Active since May 2020

08 May 2020, 05:34

Complain

I bought R45 airtime using the Capitec App the money was deducted from my account but I haven't received any Airtime and it's been 3 days now

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Replies (2)
Capitec Bank
Capitec Bank's reply08 May 2020, 16:06
Official
Hi Charlotte

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank
Capitec Bank's reply14 May 2020, 12:21
Official
Good day Charlotte

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank