Complain

I would like to lay a complain, I went to Capitec trying to use the self service portal to get a proof of account and it stated that I go to the branch and I did then I was told that my card has been blocked I don't know why and I wasn't assisted. Right now I'm in need of my money and I can't access my account. I need to be assisted as soon as possible I can't be going to the bank if I can't be assisted.😡😡 The service I got was very poor because I wasn't told to do next . The bank that I went to is in Alex at Pan Africa Mall