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boitumelo R
1 reviews | Active since Jun 2013
28 Jun 2021, 11:16
COMPLAIN
I CALLED CAPITEC ON THE 25.06.2021 AND I SPOKE TO AN AGENT AND HE WAS NOT ABLE TO ASSIST ME TELEPHONICALLY TO GET THE NEW APP N MY PHONE AND HE ADVISED HE WILL GET SOMEONE TO CALL ME SO THAT THEY CAN ASSIST AND HE SAID IT WILL TAKE 48 WORKING HOURS FOR THEM TO CALL ME. I CALLED IN AGAIN TODAY AND SPOKE TO TEBEGO WHO EVEN DROPPED MY CALL AND SHE FAILED TO HELP ME SHE TELLS ME I NEED TO GO TO THE BRANCH TO GET HELP I HAVE EXPLAINED THAT I CANNOT GO TO THE BRANCH BECAUSE I HAVE COVID AND I NEED HELP AS SOON AS POSSIBLE CAPITEC CUSTOMETR SERVICE AGENTS ARE VERY RUDE ALL 2 AGENTS I SPOKE TO DROPPED MY CALL I WANT SOEMOEN TO CALL ME AND GET THIS **** SORTED TODAY
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Replies (4)
Capitec Bank's replyOfficial
28 Jun 2021, 11:22Good day Boitumelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Jun 2021, 11:22
Official
Good day Boitumelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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boitumelo R's updateReviewer Update
28 Jun 2021, 11:23CALLING YOUR CALL CENTER IS A MISSION I CALLED 3 TIMES AND ALL THE AGENTS DROP MY CALLS WHAT KIND OF SERVICE IS THIS AND I WANT SOEMONE TO HELP ME AS SOON AS POSSIBLE I AM REALLY NOT HAPPY WITH YOUR SERVICE GETTING THROUGH AN AGENT IT TAKES MORE 20 MINUTES BY THE TIME AN AGENT ANSWERS THEY DROP YOUR CALL
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boitumelo R's update28 Jun 2021, 11:23
Reviewer Update
CALLING YOUR CALL CENTER IS A MISSION I CALLED 3 TIMES AND ALL THE AGENTS DROP MY CALLS WHAT KIND OF SERVICE IS THIS AND I WANT SOEMONE TO HELP ME AS SOON AS POSSIBLE I AM REALLY NOT HAPPY WITH YOUR SERVICE GETTING THROUGH AN AGENT IT TAKES MORE 20 MINUTES BY THE TIME AN AGENT ANSWERS THEY DROP YOUR CALL
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boitumelo R's updateReviewer Update
28 Jun 2021, 11:30I CALLED AGAIN AND SPOKE TO MATTHEW AND HE ALSO DROPPED MY CALL AGAIN WHAT SERVICE IS THIS IF I MAY ASK I AM REALLY NOT HAPPY WITH SERVICE NOT AT ALL
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boitumelo R's update28 Jun 2021, 11:30
Reviewer Update
I CALLED AGAIN AND SPOKE TO MATTHEW AND HE ALSO DROPPED MY CALL AGAIN WHAT SERVICE IS THIS IF I MAY ASK I AM REALLY NOT HAPPY WITH SERVICE NOT AT ALL
Capitec Bank's replyOfficial
28 Jun 2021, 17:10Good day Boitumelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Jun 2021, 17:10
Official
Good day Boitumelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank