Complain

My name is meladi from northam I made loan online with capitec and the person who was helping me online made a loan of too much money I asked him that the money is too much after I was approving the debit chegue on my phone he sent me nedbank account to deposit 57200 on it so that he can return the money back which I did so I have the statement of the money so month end deduction was the same as I was complaining and as I tried to explain to him his phone was not available till today .when I open case they want scene of crime which is unknown to me as it was online I have the name of person and the account which I sent money but I don't get help as it was done online capitec cannot help me with the person who helped me doing loan over the phone