LM
Lebogang M

1 reviews | Active since May 2020

05 May 2020, 09:55

Complain

Morning

I have been trying to reach your financial department due to my loan as I was sent an sms that if I would be able to be processed on a 3 months break of the loan due to covid 19.i rep**** and am supprised now I have been receiving notification about repayments and interest as I have been trying to get hold of the call center.please assist urgently as have I been trying to contact the bank for weeks now and is costing me my last money that I should be surviving through this pandemic and your bank is making it worse with your service

Regards Lebogang

0
Replies (2)
Capitec Bank
Capitec Bank's reply05 May 2020, 10:38
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply05 May 2020, 16:46
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank