TM
Thlangelani M
1 reviews | Active since Oct 2018
04 Nov 2020, 22:31
Complain
I'm so disappointed by their service at jabulani mall. The bank personnel have poor service to the customers. I'm on a crush and I had to stand on a queue until my spine started aching . It was so difficult for me walk after standing for so long. One atm was working for 2 queues.
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Capitec Bank's replyOfficial
05 Nov 2020, 09:57I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply05 Nov 2020, 09:57
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank