Complain

Hello Peter capitec customer service is bad yesterday i went there just for a simple problem to fix my mobile app bt they didn't help me instead i spent airtym to something they didn't fix,my phone was having a lots of airtime they keep on telling me dat the settings for my phone is not right while i've be a their customer for 9 years and everytime when i wanted to update my mobile i never had a problem before.i'm using a sumsung grand prime plus bt they are saying i have to buy another phone cause this one is not supporting their system. I spent my airtime and time for nothing they could not help me bt at the end they say i must sign for some pepers which i didn't even get a service i'm so angry coz it's seem like they dont even know how to fix their own system instead my all my airtime was gone for nothing.