fF
franco F

1 reviews | Active since Jul 2017

13 Jul 2017, 18:18

complain

<p>Last few months i lost 10 000 from my capitec account.my cell phones network went off,by that time my money was going out of my account, when i go to the branch they told me i must wait for the investigations, they gina get back to me after 8 days,after that 8 days they told me that whoever took my money withdraw all the money only 75rand is leftso they wont be able to refund me,m only going to get that 75rand. The very samething happened to my friend yesterday around 12 mid day. Y is capitec letting people took our money that we work hard for?</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply18 Jul 2017, 08:21
Official

Good day Franco

Please accept my sincere apologies for the late response due to a technical error we experienced.

Nondi Tsholoba will take ownership of this investigation and will provide you with feedback urgently. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank