COMPLAIN

I was retrenched at the end of February 2022 due to the effect covid had on the business . I immediately informed Capitec as i had loans and a credit card. Luckily when i took out the loans and the credit card i also took out insurance on it . However the insurance that i paid extra every month means absolutely nothing as it does not pay the loans while i'm not working . The debit orders still goes through all though there is no money in the account and when my UIF pays out i get charge a huge amount for debit orders that bounced. This month i got paid R4800.00 from UIF great was my surprise that Capitec took that money for the loans . Now my question to you, does this not amount to ***** what happened to the R600 that i paid every month on top of my loan repayment installment ? No one from Capitec phoned me since i informed them from my retrenchment. I went into a branch and gave them all the relevant paper work ,till this day no one from the so called insurance company or capitec phoned me . Really i thought that this bank was so good i even refer friends and family to them ,I'm really so disappointed in the lack of service and communication i received from them.