COMPENSATION &REFUND

<p>I am lost for words. You guys are the best in the whole world. I wrote to youbthe other day and now I am speaking a different language. First of all, I would like to apologize for the use of language I chose the other day. I was extremely annoyed and of course out of order but, who wouldn't be in my situation. My sister received a call from the Forensic team yesterday apologizing for the STRESS caused to me as I was also a victim of circumstances. Oh, so I turned from *********/SYNDICATE to VICTIM? These were words that were used on the phone while I was in Gateway/Umhlanga querying this. I went there on the 5th September and issue only got partially resolved on 21 September after I wrote to you. Capitec told me that the R228. 01 was used to recover the money taken from the "victim". So, again I am guilty of the crime hence I am paying the R228. 01?! Guess what Dhesen(manager) said when I asked that? "Speak to Robin Klein, it looks like he all the answers and gets things done. He will tell you what the R228. 01 is for" he said that with a sarcastic smile after he asked me what I'm expecting him to do with the money that was taken from me. So, it is justified for Capitec Bank as a financial institution to take money from "*********-turned-victim" to recover other victim's ****** money? Robin Klein called and told me the same thing that the R228. 01 was used to recover the other victim's ****** money. Okay fair enough, who's going to pay my R228. 01, the stress caused, embarrasment of being called names (********* & syndicate) and humiliation caused by Capitec Bank. That day (15/09) I cried at the bank explaining my situation to Dhesen and he just shrugged his shoulders and said "process" and even offered a tissue to wipe off my tears. I walked out in shame and went back to work to explain to my employer as to why I used company time to do my personal stuff. I am aware that Robin Klein closed the incident yesterday but I still feel the need to take Capitec Bank to the social networks about this issue as well as to court if I do not get compensated for the waste of my time and atrocious experience I had for nothing. Even now no one has bothered to tell me how the hold on my account was lifted and why. It can be put on hold again if they "suspect" anything like they did on my sister's account which transferred R200 into my account when they left the account (the victim's) with most money open so even more can be ******. Capitec Bank is going to be in hot water if this happens again to anyone as everyone that I know has decided to pull their business with Capitec Bank after this. Compensation and a refund of R228. 01 will be appreciated. Capitec Bank must take from their own money as I'm their victim and compensate & refund me to recover from the stress they caused. My kids starved for 2 full weeks and had bread & butter in school because I had no money to provide them as their mother was a syndicate/*********, they even suggested I change banks. And oh, Dhesen told me I will never ever be able to use Capitec Bank in future he suggested that I open an account with another bank but yesterday when I went there and told him to close my account end of this month he pretended like he didn't get that part. COMPENSATION & REFUND! </p>