COMPALINT!!!!!

Ive had the worst experience with captic dealing with agents who just dont seem to understand their business.

Its been 41 days now since i logged a query with Capitec. I kept on following up until eventually last week i spoke to an agent, who called me to provide me with feedback. This agent confirmed that the query that i logged was approved and the money shold reflect within 7days in my account. Next thing on saturday i get a call from another agent, who by the way felt she was right and whatever i needed to say didnt really matter much. I told her to go and listen to the recording because every call made to Capitec or by capitec is recorded as per agent. So there fore I am expecting the money to be paid because i had ask this one agent to confirm if what they are saying is true and they confirmed saying that its approved. Now you cannot call me 3 days after to tell me there's no record of that on their side, how is that whereas i confirmed my details and spoke to someone from capitec. What i find also intersting and starnge is taht when you call to follow up on a query like me, you will be told there i NO WAY you can be put throigh the department that deals with yor query , you can only wait as long as it takes, for them to contact you. IMAGINE!1 how. different agents kept on telling me they do not know what happening with my query because they dont have access to that. and when asking to be put through someone who has...they all say they cant. there's NO way ofputting you through.

Capitec i need my money to reflect in my account, YOUR AGENT ON RECORD stated that it will be in 7 days MAX!!!!