Come on Capitec

I'm a Flash Trader and i deposited money into my Flash account using my capitec , Flash use NEDBANK, after some time the funds were reported as *****, Capitec alerted Nedbank and Nedbank alerted Flash and my flash account was blocked as a result, last week I did a follow up and Capitec told me that the case was dropped, i sent email to Capitec ***** team asking them to alert nedbank about the case that was dropped so that nedbank can alert flash to unlock my account, seems like Capitec didn't bother doing that as my flash account is still blocked , my business is stuck, do better capitec please