Colour must be more important to some

Item: Capitec Bank
Rating: 1
Author: Kyle J

Disgraced as a client.... I MUST SAY IM NOT SURE IF ITS THE COLOUR OF MY SKIN AS I FELT THAT IM NOT BLACK ENOUGH AS I HAD GOT ILL TREATED FROM NICOLE AT THE WESTGATE BRANCH. I understand the bank closes by 1 on Sunday but I walked in the same time with other 2 African males yet they got helped and I got told that they are closed in a disrespectful manner. WHAT TYPE OF CLIENT SERVICES IS THIS!!!!

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Replies (1)

Capitec Bank's replyOfficial

30 Jan 2018, 10:29

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nicole Valentine will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply30 Jan 2018, 10:29

Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nicole Valentine will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank