COLLECTIONS GUGULETHU MGUNI -Double debit bad service

Good day,

I called last week to make a payment arrangement 6 days prior to my pay date- as my big loan account is in arrears . I confirmed I can only afford X amount. Today capitec double debited me and took extra for arrears. I have no money of my salary left since capitec debited it all. I spoke to several consultants and they told me Gugulethu Mguni did not capture the arrangement because call got cut after. The consultant in collections department told me call backs is not in their job description. They were completely unprofessional and no empathy or client service 1st, energy, ownership. None of the above was considered. I have a date and time for call recording where I clearly stated agreed affordable amount and need the money reversed as I have bills to pay. URGENT ASSITANCE NEEDED. I AM APPALLED BY THE CLIENT SERVICE AND CONSULTANT THAT DID NOT DO THEIR JOB

I HOPE THERE WILL BE CONSEQUENCES FOR GUGULETHU MGUNI COLLECTIONS