LI
Lucille I

1 reviews | Active since May 2016

24 Sept 2024, 09:10

Collections for who??????

A female from the collections department called me this morning to ask for my salary date, and going on to ask/allude to why I haven't been able to pay my loan.

Are you serious? Are you f**king serious to ask me such ****. What type of checks did you do to ensure that you're calling the right customer.

I've been paying this loan faithfully from its inception, so, where do you find this inaccurate data.

Thank you for pushing me to move my loan to another financial institution 👍.

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 Sept 2024, 11:11
Official
Good day Lucille Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
LI
Lucille I's update28 Sept 2024, 11:09
Reviewer Update
Good day,

Please note that the person that called me didn't stick to her providing me an update on Fri.