COLLECTION DEPARTMENT-loan

<p>Background</p> <p>On 24 January 2017, I settled your loan account; By the time settled your loan, the payment instruction for January 2017 was already sent to your external bank as your paydate is the 25th of the month. On the 25th of January when i saw i debit order i rervesed it and every month thereof and nobody could pick it up fron the collection as to when i was been debited every month .</p> <p> </p> <p>Every month i was sent to the branch and i was calling in to find out and even at the stores nobody knew as to why.</p> <p> </p> <p>The beginning of June i wrote a mail to the complaint department about the whole issue and then i was informed that on the 25th of January after the account was settled and after they debited It was realised that the account was already settled, however they refunded back the money to my account on 26 January 2017.</p> <p>Since i didnt rememeber seeing a refund from CAPITEC i went to my bank to enquire about the whole debacle.I was informed that it was paid but didnt clear until couple of days later and on teh day the had system issues.</p> <p>Then i made a decision to pay seeing that i now owe them and this morning 28 June the money was reversed from CAPITEC to me and like wise i called to find out and whoolla i was then infomed that my account has been handed over to the attorneys .On what grounds if i may ask ? The was never clarity as to why my capitec was debiting me after i settled my account hence the reversal every month.</p> <p> </p> <p>I want to know why ? Why was i handed over to teh attorney ? i only got clarity of this whole debacle this month ? Your whole team didnt know why even your collection department couldnt even pick it up ? Who is to BE blamed ? Listen to all calls if you want prove ! I was taken from pillar to post each time i called . I never skipped one payment ever since i took the LOAN . i want my account to be taken from wherever you handed over to CAPITEC because you delayed the whole thing ,you didnt even know why the system was debiting me every month until this month ?</p> <p>Had i not called to make an arrangment with you i wouldnt have known ,What do you then call this ? Customer Service ? Your service is bad </p> <p> </p>