COLLECTION AGENT LORETTS **** SHE WILL CALL ME BACK AND DID NOT

So I called in today morning to your collections department. I spoke to an agent named Loretta. She said she will assist me with changingcmy banking details. We were on the call. I gave her all my information and she then said they system crashed. She asked for it again, I gave her with no issues. After all that time on the phone she said she will send it to her manager because she has a system issue and cannot help me but she will call me back. I waited the entire day for her call and she never called me back. Why did she lie ? You better ask that girl to call me back and change my banking details. If you tell a customer you will call her back, do it.