Cold Center and no the call center

Good day,

My phoned got recently ******, and I want to obtain a 6 months bank statement, i tried to access to internet banking and it asked me to verify myself via the App (HOW?) I called the call center and I was subjected to a security check, which is understandable, however it was questions that was not even relating to me (and I failed it) I was advised that I either need to call back in 24 or go to a branch. Which I asked to speak to a supervisor a certain Mr Hendricks. Your call center is the most unhelpful, and unfriendliest people to deal with, all you hear is, we can't, we apologize, and that it is the process.

Nowhere lets see what we can do, or how can we help you? or what can we do?

I asked Mr Hendricks to give me 5 good reasons why should I stay with Capitec, he simply said that he is not a sales rep, and that he cannot answer that, wow what a good brand ambassador for Capitec

You guys used to be so friendly and helpful, however the last 2 year, it changed, call center is cold, I just want to close my account and move! and Mr Hendricks just confirmed that it is okay! He don't care! so long if he have a job, and follow the process and apologize he is happy! If the client is not happy, well it is not his problem!

PLEASE DONT PHONE ME, I DONT HAVE A PHONE 8