SD
Shamillah D

1 reviews | Active since Apr 2012

03 Sept 2015, 17:35

COINS

I am aware that Capitec does not have any tellers. I am struggling to find change but have been refused coins and smaller denomination notes buy 3 of the largest banks as well as PnP. All I was looking for was R1000 worth of change but nobody is prepared to help. What must I do? Should I close my Capitec bank account and open an account with a competitor? Perhaps my account is too small to matter but I am certain many Capitec clients also suffer the same frustration.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Sept 2015, 09:33
Official
Hello CittyCatt,

I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,