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Timo D
1 reviews | Active since Jun 2012
17 Jul 2023, 12:00
Clueless when it comes to International Transactions ... I'm moving, bye Capitec
If you cannot handle International Transactions why are you offering the service? I've been on hold for 20 minutes already. I have not received money that was paid on the 12th July. No notifications or any correspondence. All my debit orders are going unpaid because you cannot be bothered about the simplest processes.
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Replies (4)0
Replies (4)TD
Timo D's updateReviewer Update
17 Jul 2023, 12:1640 Minutes on Hold
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Timo D's update17 Jul 2023, 12:16
Reviewer Update
40 Minutes on Hold
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Timo D's updateReviewer Update
17 Jul 2023, 12:22and surprise surprise ... dropped call. Are you going to pay me for a wasted hour capitec? How about interest on the money you are keeping without notifying me and without my consent? I wonder how the Banking Ombud would see this?
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Timo D's update17 Jul 2023, 12:22
Reviewer Update
and surprise surprise ... dropped call. Are you going to pay me for a wasted hour capitec? How about interest on the money you are keeping without notifying me and without my consent? I wonder how the Banking Ombud would see this?
TD
Timo D's updateReviewer Update
17 Jul 2023, 12:33When you do bother replying don't give me a "the next business day" generic lazy message. I need assistance ASAP and there is no way to contact anyone at forex. I'm sure this cannot be within the rules that govern banks? Let's see what the Ombud says.
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Timo D's update17 Jul 2023, 12:33
Reviewer Update
When you do bother replying don't give me a "the next business day" generic lazy message. I need assistance ASAP and there is no way to contact anyone at forex. I'm sure this cannot be within the rules that govern banks? Let's see what the Ombud says.
Capitec Bank's replyOfficial
17 Jul 2023, 15:13 Good day Timo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply17 Jul 2023, 15:13
Official
Good day Timo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank