Clueless

<p>Good day all</p> <p> </p> <p>On 21 November I noticed a transaction of R 54.60 (Primhill Service Centre) on my Capitec bank account dated 20 November 2016.I phoned the call centre and was told to go to the branch.</p> <p>At the Louis Botha branch, the lady by the name of Nyiko told me that according to the system someone was using my card and had my pin numbers, I told her I was never near that place and I had my card all the time with me. I asked if my card was not cloned, she said no, chip card can’t be cloned.</p> <p>She told that they will investigate, after few hours I saw a missed call form Capitec, whe I phoned I was told I must go the Engen Garage Primhill Hill Germiston and investigate how my card was used. I asked the lady (Retshedisitswe Mhlongo) to transfer me to the Card Dispute department, the guys who initially phoned me, and I was told I can’t be transferred to them because they don’t have their number.</p> <p>Now I must go to a place I don’t know and investigate, because according[QTC1] to Capitec, I’m the one who used the card.</p> <p>I feel disserviced and unfairly treated, how am I supposed to do their job of investigating. It just means anyone to can clone your card and use it, then you will be told to investigate yourself.</p> <p>This is so unfair and the call centres ladies were so clueless.</p> <p>Reference number : ********** 9</p> <p> number : ********** 4</p> <p> </p> <p>All I want from you is to investigate this matter and make sure it doesn’t happen again.</p> <p> </p> <p>Regards</p> <p>BC Qongqo</p> <p>083 ********** </p> <p><br /> [QTC1]</p>